Returns & Refunds Policy – Ocean Cult Gold Coast, Australia

Damaged, Defective or Misprinted Items

Any claims for misprinted, damaged or defective items must be submitted within 14 days of receiving your order. If we have made an error on your order, we will cover all costs to resolve the issue at no expense to you.

If you notice any issue with your products or order, please contact us immediately at hello@oceancult.com.au with your order number and a photo of the issue so we can resolve it quickly.

Lost in Transit

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Please contact us and we will investigate with Australia Post on your behalf.

Wrong Address

If an incorrect address is provided at checkout, the shipment may be returned to us by the courier. In this situation you will be responsible for the cost of reshipment once a correct address has been confirmed. Please double check your shipping details carefully before completing your order.

Unclaimed Shipments

Shipments that go unclaimed are returned to our facility. You will be responsible for the cost of reshipment to your address. Unclaimed orders that are not reclaimed within 30 days may be donated to charity without a refund being issued.

Change of Mind Returns

We do not offer refunds for change of mind purchases. We recommend carefully checking size guides before ordering. Size exchanges may be considered at our discretion and will be processed at the customer’s expense — a new order will need to be placed for the replacement item.

Custom & Personalised Orders

As all Ocean Cult products feature original printed designs, orders are produced on demand and are therefore non-refundable unless the item is damaged, defective or misprinted through our error.

Australian Consumer Law

Our returns policy is provided in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Governing Policy

This policy is governed by the laws of Queensland, Australia and shall be interpreted in accordance with the English language regardless of any translations made for any purpose.

Contact Us

For all returns, refunds and order enquiries: sales@oceancult.com.au oceancult.com.au Gold Coast, Queensland, Australia